Information we collect
PrairieStack collects information that businesses and their authorized users provide, including business name, contact information, service area, customer lead details, appointment details, review-notification details, billing status, and setup preferences.
When a business connects a Facebook Page or Meta product, PrairieStack may collect Page identifiers, Page names, Page access status, permissions granted to the app, lead or message metadata made available by Meta, and content the authorized user chooses to publish or manage through PrairieStack.
How we use information
PrairieStack uses this information to provide lead intake, missed-call follow-up, review monitoring, appointment workflows, customer setup, payment-link workflows, local business page support, and approved Facebook Page posting or Page-management automation.
PrairieStack does not sell personal information. PrairieStack uses connected-provider data only to operate the services requested by the business and to troubleshoot, secure, and improve those services.
Sharing and service providers
PrairieStack may process information through service providers needed to run the product, including hosting, email, SMS, payment, analytics, and platform APIs such as Meta/Facebook, Google, Stripe, Twilio, and email providers. These providers process information according to their own terms and privacy commitments.
Facebook Page and Meta data
PrairieStack accesses Facebook Page or Meta data only after an authorized business representative grants access. Access is used for business purposes such as reading Page status, preparing or publishing approved Page posts, handling connected Page leads, and verifying whether setup requirements are complete.
Users can revoke Meta access from Meta Business settings or by contacting PrairieStack. If Meta access is revoked, PrairieStack may no longer be able to provide affected Page-management features.
Retention
PrairieStack retains business records, setup records, leads, outbound activity, and connected-provider metadata for as long as needed to provide the service, meet legal or security obligations, resolve disputes, and maintain business records. Businesses may request deletion of inactive records when retention is no longer required.
Data deletion
To request data deletion, email accounts@prairiestack.com with the business name, the email address used for the PrairieStack account, and the connected Facebook Page or provider account involved. PrairieStack will verify authorization before deleting or disconnecting business data.
For Meta app data deletion requests, include “Meta data deletion request” in the subject line. PrairieStack will remove stored Meta access details and associated Page-management data unless retention is required for security, billing, dispute, or legal reasons.
Security
PrairieStack uses administrative access controls, account authentication, server-side storage controls, and operational monitoring to protect business information. No internet service can guarantee absolute security, but PrairieStack works to limit access to authorized purposes.
Contact
Questions about this Privacy Policy can be sent to accounts@prairiestack.com.